• Submit your return request via our Returns Portal and follow the prompts
• A $10 USD return shipping fee applies to all returns.
• If your product is faulty, you may submit this via our Returns Portal as a ‘Faulty Item’ or contact us at online@misterzimi.com
• If our care team approves your return as faulty, we'd love to make it up to you, starting with covering the return shipping fee.
• Once your return has been lodged, please use the return shipping label provided to return your item/s to our US Warehouse
• If you're looking to swap the size of your item/s, we offer a size exchange, this is the easiest option for you. Otherwise, you can of course opt for a refund.Looking to swap for a different style or print? Simply proceed with a refund and then place a new order.

• Please submit your return request via our Returns Portal within 15 days of your order being delivered and follow the prompts.
• You are welcome to return your online order to any of our Boutiques.
• There is a return shipping fee of $10 AUD for all Returns and Exchanges
• If your product is faulty, you may submit this via our Returns Portal as a ‘Faulty Item’ or contact us at online@misterzimi.com
• For all approved faulty returns within Australia, we will waive the return shipping fee
• Once your return has been lodged, please use the return shipping label provided to return your item/s to our Australian Warehouse.

End Of Season/Past Season Sale items can be returned for a store credit or exchange only, subject to the conditions below. Mister Zimi reserves the right to deny a change of mind return if it does not meet the following conditions:

•You must provide valid proof of purchase (e.g. a receipt or credit or debit card statement)

•Your return is initiated within 15 days of you receiving your online order, or 15 days after purchase for in-store purchases

•Return authorization has been approved via the online returns portal

•Your return is sent back within 10 days of being approved by Mister Zimi

•Item(s) are in original condition (unworn and unwashed with all tags attached)

•Swimwear must be tried on with underwear and returned with the adhesive strip in place. In the interests of hygiene, returns may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer

•Zimi Eyewear must be returned in new and unused condition with all protective and product packaging intact, such as sunglass pouch and box.

•For the return of orders placed outside of these dates or from other countries, the shipping cost to return item(s) is payable by you

Please note: Refundid Instant Refunds are not available on orders that contain Sale Items.

Swimwear must be tried on with underwear and returned with the adhesive strip in place. In the interests of hygiene, returns may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer

We sincerely apologize for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team online@misterzimi.com with your order number and images of the fault and we will work with you to resolve it as soon as possible

•For all returns of faulty products, you must provide a valid proof of purchase (e.g. a receipt or credit or debit card statement)

•If your product is faulty, you can return it to us and choose to receive either a refund or a replacement

•Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty

•Mister Zimi's faulty product return policy only covers products for two years

We do require proof of purchase for any return. If you are having trouble locating your online order or in-store receipt please contact our Customer Care teamonline@misterzimi.comand we will be able to assist you.

AfterPay purchases can be returned for a full refund, providing your purchase meets our Returns Policy as above. Please note, any in-store AfterPay purchases must be returned in-store to obtain a refund. 

Sale items are only able to be returned for store credit or an exchange.

If your gifted Zimi is not quite right for you, you can submit a gift return for a credit or exchange here. 

If you do not have the purchasers Order Numbers / Email Address, our Customer Service team will get back to you with how to lodge your return.

Our Returns Portal does not accept the application of gift cards or discount codes when processing your exchange.